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Church Website FAQ

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General Questions

Do you require a contract?
This will depend on the scope of the project. Many of our upper end sites will have a contract connected with them so that everyone is clear to the scope of the project. Our express package requires no contract at all. With that being said, we want you to be satisfied. If you are concerned about anything at all just let us know ans we will work together toward a fix.
Who owns the website if we do not want to keep using your service?
Whatever content you have put on your site belongs to you. Any graphics or layouts that we have designed for you must be under our maintenance services for 2 years. After 2 years have passed, you can take your design and the graphics on your site, but any components that we have working on your site cannot be moved. We cannot allow our competitors to get any of our components, as we have paid to have them developed. It would be too easy for someone to use us and our service, only to take the site and leave afterwards. We must have a way to protect ourselves from this.
What is the difference between a $500 and a custom design?
With a $500 design you will take the template as is. We will add your logo and setup your sitemap for you but you will add your own content. With a custom package we can do as little or as much as you want. These projects can range from $1000 all the way up to multiple $1000's if you need something completely custom. If you have questions just contact us. One of our knowledgeable church website professionals will hear what you need and come up with the perfect package just for your church or ministry.
Why do you charge a maintenance fee?
Our maintenance fee is not just for hosting. We build our sites in a powerful content management system. That means that when server software is upgraded, issues can occur behind the scenes where coding and such may need to be updated as well. We also take care of any updates and backups without you having to worry about anything. Each package comes with unlimited technical support. Build A Church Website is a one-stop shop.
Do we need photos or do you supply them?
We can incorporate your photos into the design if you desire, but they must be in a really good quality resolution. Our preference would be for you to just let us supply the photos. However, for your own peace of mind, You may choose to provide input throughout the process.
How long will it take from posting payment to having a live site?
This will depend on many variables. For a custom site, it generally takes about 5 to 10 weeks, but for a premade site, it generally takes about 1 to 2 weeks.
What about multi campus churches?
Many churches are moving to the multi-campus model of ministry. All of our designs can support this model of ministry. From a custom design to even one of our pre-made templates we can take care of your multi-campus church.

Pricing Questions

Why do you charge a setup fee?
All of our sites involve many hours of customization. We cannot do that kind of work without being paid for it. Anyone who gives you a Website for free is either giving you a cookie cutter site that is being spit out by a computer program or is spelling out the death of their business, as they will not be in business for long. A custom site takes between 70 and 100 hours to build, while a premade site can take up to 20 hours or so to customize and implement. Our prices are very reasonable.
Can we host the website somewhere else?
Unfortunately we cannot host our sites somewhere else because they not non dynamic brochure type sites. There is a lot of functionality going on behind-the-scenes on the site which visitors are seeing. Our servers are top of the line servers that are optimized for our systems and components. There is no way for us to keep quality control or copyrights on our components without having control of the site ourselves.
Can I upgrade to a different pricing package?
Yes, you can upgrade at anytime. You will have to pay the difference in the setup fee between the package you currently have and the package you want to upgrade to, and then your monthly maintenance fee will increase accordingly the following month.
What is included in my monthly maintenance fee?
This fee will cover unlimited technical support and use of our proprietary components, as well as our content management system. We give unlimited training, as well. Of course, each package comes with a domain name and hosting on a monthly basis.
Do you offer any type of refund?
The setup fees for any of our services are non-refundable, as we will have already put our time into the service. However, we do guarantee our sites and services. Our promise to you is that we will work with you, as we guide each other to a final product. Our monthly fee can be cancelled at any time, but no refunds will be given since services are already rendered at time of payment. If you are paying annually there will be no refund given for the payment made because it would make our discounted annual option less valuable.

Domains & Hosting Questions

What if we do not have a domain?
If you do not have a domain name, we will pay for the domain for you. We will reserve a .com, .net, or .org domain for you, if you let us know which name you want. You can check a few registars at anytime to find your desired domain name. We recommend Enom, as that is our wholesale registrar. Please do not register the domain, just check to be sure that it is available. You can then fill it out on your order form.
What if we already have a domain?
That is fine…we will need your registrar name, username, and password. We can login and redirect your domain to our servers. We will do all of the leg work for you.
What type of servers to you use?
Our servers are top of the line with Raid technology and 32+ gigs of RAM memory per server. These are mega servers in every way. We pay extra for top of the line servers so that our customer sites always perform with their maximum potential.
Do we get FTP access or just the CMS control panel?
We will give you access to your CMS control panel, as well as specific folders on your FTP server, if you need it.

Email Questions

How many email addresses do I get?
All of our email is $2 per month per mailbox. You can add as many as you would like
Can we access our email online?
When your site goes live, we will give you information as to how to access your Webmail online from any browser location.
Can I use my favorite email program with my new email address?
Yes, you can sync your new email address with your favorite program.
Can I transfer my email addresses when I switch to your service?
Yes, when the site goes live, you can transfer any emails you have setup on your domain name. If you have any questions, we will help you through the process.

CMS Website Manager Questions

What is a CMS?
A CMS, or website manager as we call it, technically stands for Content Management System. Our sites are built in a database and are dynamic. The CMS is the manager, or administrator, that helps you manage that content from any internet connection. It is what allows you to manage your site without having to know a bunch of HTML or having to own a bunch of different sotware packages. A site that is not built in a CMS is really limited in what it can accomplish and how quickly it can expand
What about training? Is it needed or required?
Training is something that varies from user to user. We generally give phone training through a web conferencing software, so that you can actually see our screen while we explain to you the thinking behind our system. This training generally takes 30 to 60 minutes. However, 80% of what you will need to do, like changing a page or uploading an event or sermon, can be learned in 5 minutes. We offer you unlimited technical support with your monthly maintenance, so you never have to worry about being alone with your Website. We are always here for you when you need us.
What about user access? Can users edit their own info?
You can make as many usergroups and access levels as you wan’t in any sites built in 2012 or later. Each one of these groups can be given access to edit or access only certain pages. For any sites built before 2012 there are still 4 user access levels and group rights that can be assigned to certain documents as well as author level editing to only specific pages. In other words “Yes” you can!
Can you update my custom design later?
We offer a re-design service to all of our existing customers. All of your information will move over without having to reformat all of your content. The cost for a custom re-design is only $1500, which is half of the cost of our most popular Premier Package. You can also move to a different premade design regardless of package for $500
What if I forget how to do something after my initial training?
No worries! We will train you again, if needed. We also offer video tutorials in your Website administrator that you can watch that will show you step-by-step how to do some of the most popular things in your CMS. We are there for you. So, again… NO WORRIES!